Terms of Service
Effective date: June 4, 2026 · Last updated: June 4, 2026
These Terms of Service (the "Terms") are a binding agreement between TimeFlow Legal Inc. ("TimeFlow," "we," "us," or "our") and the organization or individual that subscribes to or uses the Service (the "Customer," "you," or "your"). By accessing or using the Service, you agree to these Terms. If you accept these Terms on behalf of a law firm or other organization, you represent that you have authority to bind that organization, and "you" refers to that organization. If you do not agree, do not use the Service.
1. Definitions
- "Service": the TimeFlow desktop application, web application, integrations, and related services.
- "Authorized User": an individual whom the Customer permits to use the Service under the Customer's subscription.
- "Customer Data": data submitted to, or captured by, the Service on the Customer's behalf, including activity metadata, integration metadata, matters, clients, time entries, and invoices.
- "Order": an order form, online sign-up, or subscription plan describing the subscription, fees, and term.
- "Privacy Policy": TimeFlow's privacy policy at https://www.timeflow.legal/privacy.
2. The Service
Subject to these Terms and payment of applicable fees, TimeFlow grants the Customer a non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the subscription term for the Customer's internal business purposes, up to the number of Authorized Users in the Order. TimeFlow may update or modify the Service from time to time. Beta or pre-release features are provided "as is" and may change or be withdrawn.
3. Accounts and Authorized Users
- The Customer is responsible for its Authorized Users' use of the Service and for their compliance with these Terms.
- The Customer and its Authorized Users must provide accurate account information and keep credentials secure. The Customer is responsible for activity under its accounts.
- No account sharing. Each account and set of login credentials is for a single, named Authorized User. Authorized Users must not share, transfer, sell, or disclose their credentials, and a single account must not be used by more than one person. Account sharing is a material breach of these Terms, and TimeFlow may suspend or delete any account it reasonably believes is being shared, with or without notice.
4. Acceptable use
The Customer and its Authorized Users must not:
- use the Service unlawfully or in violation of these Terms;
- copy, modify, reverse engineer, decompile, or create derivative works of the Service, except as permitted by law;
- resell, sublicense, or provide the Service to third parties as a service bureau;
- circumvent usage limits, security, or access controls;
- upload malware or interfere with the integrity or performance of the Service; or
- use the Service to build a competing product.
5. Customer responsibilities (monitoring, consent, and supervision)
Because the Service passively monitors activity on Authorized Users' computers and, where connected, accesses email/calendar metadata, the Customer is solely responsible for:
- providing all required notices to, and obtaining all required consents from, its Authorized Users (and, where applicable, its clients) for such monitoring and integration access, in compliance with applicable employment, privacy, and professional-conduct rules;
- ensuring its use of the Service complies with the Customer's obligations to its own clients; and
- configuring and supervising the Service appropriately for its firm.
TimeFlow provides tools to support these obligations but does not assume them.
6. Professional responsibility; no legal or billing advice
The Service assists with timekeeping; it does not exercise professional judgment. The Customer and its Authorized Users acknowledge and agree that:
- time entries, durations, and matter associations generated or suggested by the Service are estimates and suggestions, not statements of fact or professional advice;
- the attorney or timekeeper remains solely responsible for reviewing, verifying, correcting, and approving all time entries and invoices before they are recorded, billed, or submitted to any client, court, or third party;
- TimeFlow does not provide legal, accounting, billing, or professional-responsibility advice, and the Service is not a substitute for the Customer's independent professional judgment or compliance with applicable rules of professional conduct; and
- TimeFlow is not responsible for the accuracy of any invoice, bill, or fee the Customer renders to its clients.
Nothing in these Terms creates an attorney-client relationship between TimeFlow and the Customer or any Authorized User.
7. Customer Data, privacy, and security
- Ownership. As between the parties, the Customer owns its Customer Data. TimeFlow claims no ownership of Customer Data.
- License to operate. The Customer grants TimeFlow a limited license to host, process, and transmit Customer Data solely to provide, secure, support, and improve the Service, and as otherwise permitted in the Privacy Policy.
- Privacy & DPA. TimeFlow's processing of personal information is described in the Privacy Policy. Where TimeFlow acts as a processor/service provider for the Customer, a Data Processing Agreement governs that processing and is incorporated by reference.
- Metadata only. The Service is designed to collect activity and integration metadata, not the contents of emails, documents, or the screen.
- Security. TimeFlow maintains reasonable technical and organizational safeguards; no method of transmission or storage is completely secure.
8. Third-party services and integrations
The Service may interoperate with third-party services the Customer chooses to connect (e.g., Microsoft 365, Google Workspace, or a practice-management system) and with payment processing by Stripe. Those services are governed by their own terms and privacy policies. TimeFlow is not responsible for third-party services and does not control their availability or data practices.
9. Fees, billing, and taxes
- The Customer will pay the fees stated in the applicable Order. Unless stated otherwise, fees are billed in advance and are non-refundable except as required by law.
- Payments are processed by Stripe; the Customer authorizes recurring charges for the subscription.
- Fees are exclusive of taxes; the Customer is responsible for applicable taxes.
- If payment is overdue, TimeFlow may suspend the Service after reasonable notice.
- Subscriptions renew automatically for successive terms unless cancelled as described in the Order or Section 10.
10. Term, termination, and effect of termination
- These Terms apply for the duration of the Customer's subscription.
- Either party may terminate for the other's material breach not cured within 30 days of notice. The Customer may stop using the Service and cancel per its Order.
- On termination, the Customer's right to use the Service ends. The Customer may export its Customer Data during the subscription; after termination, TimeFlow will delete or de-identify Customer Data as described in the Privacy Policy (within 90 days of account closure), except where retention is required by law.
- Sections that by their nature should survive (including 6, 7, 11 to 15, and 17) survive termination.
11. Confidentiality
Each party may access the other's confidential information. Each party will use the other's confidential information only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public, independently developed, or rightfully received from a third party, or to disclosures required by law.
12. Intellectual property
TimeFlow and its licensors own all rights in the Service, including its software, and all related intellectual property. These Terms grant no rights except as expressly stated. If the Customer provides feedback or suggestions, TimeFlow may use them without restriction or obligation.
13. Warranties and disclaimers
The Service is provided "as is" and "as available." To the maximum extent permitted by law, TimeFlow disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty regarding accuracy, reliability, or uninterrupted or error-free operation. TimeFlow does not warrant that the Service will capture all activity or generate accurate time entries.
14. Limitation of liability
To the maximum extent permitted by law: neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill; and TimeFlow's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the fees paid by the Customer to TimeFlow in the 12 months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply.
15. Indemnification
The Customer will defend and indemnify TimeFlow against third-party claims arising from the Customer's (a) use of the Service in violation of these Terms or law, (b) Customer Data, or (c) failure to obtain required notices or consents under Section 5.
16. Modifications
TimeFlow may modify these Terms by posting an updated version and updating the "Last updated" date; material changes will be communicated as required. Continued use after changes take effect constitutes acceptance. TimeFlow may also modify or discontinue features of the Service.
17. Governing law and dispute resolution
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts located in British Columbia, Canada.
18. General
- Entire agreement. These Terms, the Order, the Privacy Policy, and any DPA are the entire agreement between the parties and supersede prior agreements on the subject.
- Assignment. The Customer may not assign these Terms without TimeFlow's consent, except to a successor in a merger or sale of substantially all assets. TimeFlow may assign these Terms.
- Notices. Notices to TimeFlow may be sent to support@timeflow.legal.
- Severability & waiver. If a provision is unenforceable, the rest remain in effect. A failure to enforce is not a waiver.
- Force majeure. Neither party is liable for delays or failures due to events beyond its reasonable control.
19. Contact
Questions about these Terms: support@timeflow.legal · TimeFlow Legal Inc.